Uber rolls out COVID-19 safety measuresWednesday, September 15, 2021
IN an effort to solidify its role in overcoming the current pandemic, the popular ride-share app Uber introduced a number of COVID-19 safety measures for its lessor partners and users to utilise and keep safe while moving.
In a release, Uber said from an online checklist and mask verification system to refunding the purchase of disinfecting supplies and safety tips, Jamaicans can take a lease in the app with peace of mind.
“Our COVID-19 tools and initiatives are geared towards keeping lessor partners and users of the app safe. We all have a role to play and similar to how Jamaicans trust the app to keep them moving, they can trust that these measures will keep them safer when followed,” said Uber.
With the app's Go Online Checklist tool, lessor partners will be asked to complete a checklist that prompts them to confirm a few preventative measures before connecting. These include pledging that the vehicle and hands have been sanitised and masks are on.
Uber's mask verification system works by advising lessor partners to take a selfie of themselves wearing a mask prior to connecting which will then be communicated via an in-app message. For users, any person reported for not wearing a mask will be required to take a selfie with their mask on before they can request their next lease. If a user continues to violate the mask policy, they risk being blocked from the Uber app.
“Using technology-driven solutions to ensure the safety of Uber's community is an initiative that is important to us and we take the health of everyone who uses the app seriously. Violation of our policies will lead to multiple warnings, informative materials, and even removal from the app,” the release said,
“We value the experience of those who use the app and so a 'no face cover or mask' feedback can be left when rating a user. A lease can also be cancelled for that same reason,” confirmed Uber.
According to data confirmed by the company, in Latin America and the Caribbean, more than 28 million mask use verifications have been made. Of this, only 0.6 per cent of the trips have been reported with a report that one of the parties was not wearing a mask.
In addition to these tools, Uber has also refunded US$50 million globally for the purchase of masks, gloves, hand sanitisers, disinfectant sprays, and wipes to those earning extra with Uber across all markets. The tech company also shared that they have been working with the World Health Organization (WHO) to create a customised series of safety tips online to provide health & safety guidance to those who use the app.
Uber is also offering Jamaicans 3,000 free leases to and from vaccination centers that can be redeemed by using the promotional code 10MV-JAVACCINE. The offer ends on October 30, 2021, and is a part of the company's global commitment to contribute 10 million free or discounted leases through the application.
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